Do you offer free legal advice?

Yes. Sussex Street provides free consultations and representation. Review evidence shows appointments at no cost, though delivery varies.

Can I drop in, or do I need an appointment?

They appear to accept both; one review mentions waiting 3+ hours, suggesting walk-in access. Your website states they're open 7 days; call ahead to confirm current policy.

How quickly will I hear back if I call?

Multiple reviewers waited 3 days to over 3 weeks for callbacks. Response time is not reliable; follow-up in writing may improve your chances.

Sussex Street Law Service

Updated 2026-08-05 · 3,597 reviewed · 163 listed · Scored from 77 Google reviews · How we rank ›

3.5(77) 60 composite score See reviews on Google ✓ Google-verified

Free Initial ConsultationSolicitorLegal ServicesFamily LawLaw FirmTrial AttorneyCivil Law Attorney

Services: Free Initial Consultation, Solicitor, Legal Services
Reviews: 77

What recent reviews say

Sussex Street delivers valuable legal help to people without money, with several advocates (Amanda, Ruby May, Michael, Sharon) earning praise for patient listening and practical guidance. Yet the service stumbles on basics: reviewers report weeks waiting for callbacks, staff who don't show up, and a reception desk that can be cold to vulnerable clients. The gap between best and worst experiences is stark.

Recent shift: Complaint rate has not diminished in recent months. Five-star reviews from two months ago sat alongside unmet follow-up expectations. No clear trend toward improvement in responsiveness.

Praised for

empathetic individual advocates
clear legal guidance
accessible to those on low income
professional one-on-one support

Watch-outs

unresponsive to calls and emails
inconsistent staff performance
lack of transparency and accountability
dismissive approach to vulnerable clients

responsive-communicationpoor-communicationknowledgeableprofessionalempatheticdismissiveachieved-good-outcomeslow-progressattentivepoor-follow-up

Best for: People with low income seeking free legal help on family, disability, or civil matters who can reach the office in person.

Think twice if: You need quick callbacks or reliable follow-up; expect delays of days or weeks and uneven responsiveness.

Strengths

free consultations
advocates skilled in listening and explaining
walk-in and phone access
reach people who cannot afford private lawyers

Worth knowing

Amanda praised for patience and clarity across multiple reviews
Michael successfully represented a client in court
Ruby May and Sharon named for specific case outcomes
Reviewers report waits of 3+ hours for appointments or staff not arriving
One reviewer noted they felt discriminated against on ethnic grounds
Service available at night (their website states this)
Respondent Restraining Order Services offered

What reviews say by service

Family Law: Free advice and representation praised; one reviewer felt pressured and unsupported
Civil Law Attorney: Court representation valued; advocacy outcomes generally positive when advocate engages
Free Initial Consultation: Consultations free and occasionally insightful; access hampered by poor communication

How it compares

Rated 3.5 against a 4.54 average across the 95 legal services businesses listed here.
Has more Google reviews than 80% of the businesses in this directory.

How we scored this

Scoring Method

Star rating 17

Review volume 82

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

Common questions

Do you offer free legal advice?: Yes. Sussex Street provides free consultations and representation. Review evidence shows appointments at no cost, though delivery varies.
Can I drop in, or do I need an appointment?: They appear to accept both; one review mentions waiting 3+ hours, suggesting walk-in access. Your website states they're open 7 days; call ahead to confirm current policy.
How quickly will I hear back if I call?: Multiple reviewers waited 3 days to over 3 weeks for callbacks. Response time is not reliable; follow-up in writing may improve your chances.

Contact

Phone: +61862539500
Website: http://www.sussexstreet.org.au/
Address: 29 Sussex St, East Victoria Park WA 6101
Open in Google Maps

Last verified 2026-08-05

Opening hours

Monday: 09:30-16:30
Tuesday: 09:30-16:30
Wednesday: 09:30-16:30
Thursday: 09:30-16:30
Friday: 09:30-16:30
Saturday: Closed
Sunday: Closed

As listed on Google.

From their website

Services listed

Family LawDisability Justice AdvocacyCivil LawMinor Criminal LawDisability DiscriminationNight Legal ServicesRespondent Restraining Order ServicesShuttle Conferencing Service

Operating:since 1978

As published by the business on its own website; not independently verified.

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