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Sussex Street Law Service

Updated 2026-09-05 · 4,046 reviewed · 173 listed · Scored from 78 Google reviews · How we rank ›

3.5(78) 60 composite score See reviews on Google ✓ Google-verified
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Sussex Street Law Service
Location
East Victoria Park
Services
Free Initial Consultation, Family Law, Legal Services
Reviews
78
Ranking
#52 in Free Initial Consultation
Best for
Clients with family law or disability discrimination issues who can reach staff and benefit from patient explanation; those unable to afford private legal fees.

Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.

What recent reviews say

Strong personal advocacy from individual staff members like Amanda, Michael, and Ruby transforms cases for clients who reach them, with free legal guidance cutting through confusion and building confidence. But the service is undermined by chronic communication breakdowns: callers describe days-long waits for callbacks, appointments that vanish without notice, and staff dismissiveness that particularly harms clients already in crisis or managing disability.

Praised for
  • attentive listening and care from named staff
  • clear legal guidance and explanation
  • free service removes financial barrier
  • courtroom representation that delivers results
  • welcoming and supportive environment
Watch-outs
  • staff do not listen to clients or their concerns
  • impossible to reach; calls go unreturned
  • lack of transparency about funding and leadership
  • poor handling of vulnerable clients with disabilities
  • no accountability or paper trail for appointments
responsive-communicationpoor-communicationknowledgeableempatheticachieved-good-outcomeslow-progressprofessionalattentivedismissivepoor-follow-up
Best for: Clients with family law or disability discrimination issues who can reach staff and benefit from patient explanation; those unable to afford private legal fees.
Think twice if: Contact and follow-up are unpredictable; disabled or distressed clients report feeling pressured or dismissed when concerns are raised; transparency about staff and funding is unclear.

Where this business shines

  • free initial consultation and representation
  • named staff deliver clear courtroom strategy
  • long-running community service (1978)
  • trauma-informed support for vulnerable clients

Worth knowing

  • Amanda praised for patient listening and case preparation
  • Michael (likely Michael Cherry) noted for courtroom representation and finding overlooked points of law
  • Ruby May highlighted for support letters and validation
  • Sharon credited for financial counselling responsiveness
  • Disability discrimination advice available
  • Free court representation observed at PMC

What reviews say by service

Family Law
Positive outcomes when staff engage (support letters, clarity on housing priority); complaints centre on access and follow-up
Criminal Law
Courtroom representation praised for identifying legal angles; limited volume of reviews
Civil Law Attorney
Clients feel supported when seen; disability discrimination work hampered by reported pressure tactics
Free Initial Consultation
Free service removes financial barriers but chronic delays in access undermine benefit

How it compares

  • Rated 3.5 against a 4.57 average across the 167 family law businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

What earned this score?

Scoring Method
Star rating 17
Review volume 82
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
41
4
7
3
2
2
3
1
25

Common questions

Is initial legal consultation really free?
Yes. Reviews confirm free legal advice and representation, though the business states it is government-funded community legal service.
Will I see the same lawyer each time?
Not necessarily. Multiple named staff handle cases (Amanda, Michael, Ruby, Sharon), and one long-term client reports difficulty locating a previous lawyer. Staff turnover is noted in complaints.
What if I cannot reach anyone by phone?
One complaint recommends writing instead of calling, as the business 'does not have principals' and phone contact is unreliable. Multiple reviews cite multi-day waits for callbacks.

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Last updated 2026-09-05