Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.
Five-star reviews praise individual staff for empathy and professionalism during separation and family matters. One-star reviewers document a pattern spanning 13 years: initial estimates ($50,000–$75,000) ballooning to $150,000+, critical errors (rejected affidavits, unfiled subpoenas, cancelled court dates clients weren't told about), and the firm suing clients for outstanding fees within days of promised credits going unapplied. Three recent detailed complaints describe poor quality work, missed evidence, inattention to instructions, and the firm's refusal to acknowledge mistakes. Outcomes are polarised: some clients leave grateful; others incur tens of thousands in additional costs with new firms to fix matters OSD could not complete.
All seven reviews are five-star. Clients consistently report feeling heard and supported by Michael and the team, particularly in family law matters. They praise clear advice, professional handling of urgent cases, and empathetic guidance through difficult periods.
Most clients experience attentive, knowledgeable lawyers who explain complex matters clearly and guide them through stressful situations with genuine care. Named lawyers including Sam, Enore, Caley, and Amy earn repeated praise for expertise and emotional support. However, some report slow turnarounds, uneven phone responsiveness, and mixed experiences when working across teams.
Clients consistently experience strong courtroom results from named lawyers James Gatti, Ivor King, and Lila, who reviewers describe as decisive and responsive even under pressure. The firm excels at making complex cases manageable through clear explanation and genuine care, though a minority faced budget overruns in longer criminal matters and detail errors in early family law intake. Named staff include James Gatti (criminal and restraint matters), Lila (family law), Ivor King (criminal defence), Alet Swarts (general matters), and Aaron (support). Reviewers praise rapid turnaround, email responsiveness, and approachability; two complaints centred on incomplete client records in family law and insufficient warning of cost escalation before court dates.
Last updated 2026-09-05