Most clients experience attentive, knowledgeable lawyers who explain complex matters clearly and guide them through stressful situations with genuine care. Named lawyers including Sam, Enore, Caley, and Amy earn repeated praise for expertise and emotional support. However, some report slow turnarounds, uneven phone responsiveness, and mixed experiences when working across teams.
Recent shift: 83% of reviews are five-star; the 11% one/two-star reviews are older (one to two years ago). Recent reviews (last year) trend more positive, with detailed praise for named individuals and outcomes. Earlier complaints about communication persist in older negative reviews.
Most clients credit the firm with guiding them through divorce and custody matters with empathy and skill, naming Amy, Danielle, and Katherine as standout practitioners. Two older complaints flag delays and fees; the bulk of evidence describes thorough preparation, prompt replies, and successful negotiated settlements in complex cases.
Natasha Chakich steps into messy family law disputes-separation, parenting, financial settlement-and immediately owns the work. Clients describe her jumping into midway cases without lag, handling complex scenarios with both strategy and genuine care. She explains legal ground in plain language, returns messages promptly, and shows up visibly respected in court. Her admin and co-counsel Caris bring the same warmth to first contact and follow-through. The consistent note: she makes people feel heard, not billed-by-the-minute. Every review names one or both of the two lawyers-Natasha Chakich or Caris Tysoe-as the reason they'd hire again. Clients who needed someone during separation, property disputes, or contested parenting arrangements report not just winning their case but feeling supported through an inherently stressful process. No complaints surface across the 16 five-star reviews; the bar reviewers set is high, and the firm meets it.
Most clients report thorough communication and genuine commitment to long cases. Reviewers name specific staff-Simon, Stuart, Heidi, Deb, Jeff, Steve Hodkinson, David Hughes, Simon Shaw, Brian Nugawela-praise their patience through complex claims, and highlight successful outcomes even when initial prognosis seemed bleak. Two serious complaints stand out: staff turnover forced one client to re-explain details five times and caused missed surgery deadlines; another paid hidden charges beyond the quoted fee. For straightforward cases or clients sensitive to continuity, these deserve weight. Most others describe efficient case management and genuine care."
Last updated 2026-08-05