Genuine Legal WA
Andrea King and her team deliver solid family law outcomes for clients who work well with their streamlined, online-first approach. Many praise her divorce negotiation skills, quick responses to queries, and genuine, direct advice. However, a vocal minority report frustration with the Base Camp app replacing phone calls, delayed edits to documents, and particularly, aggressive follow-up to critical feedback. Unresolved trust account funds and disputes over complaint processes have left some clients feeling unheard and vulnerable. The firm succeeds with straightforward matters and clients comfortable working asynchronously online. Those expecting phone access, hands-on hand-holding during complex family disputes, or transparent dispute resolution may find the model limiting. Andrea's responsiveness to praise stands in sharp contrast to her handling of complaints, raising questions about consistency and service resilience under pressure.
