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Genuine Legal WA

Updated 2026-08-05 · 3,597 reviewed · 163 listed · Scored from 141 Google reviews · How we rank ›

4.3(141) 70 composite score See reviews on Google ✓ Google-verified
Wills & Estate PlanningFree Initial ConsultationFamily LawLegal ServicesLaw FirmTrial AttorneyCivil Law AttorneyConveyancing & Property Law
Genuine Legal WA
Services
Wills & Estate Planning, Free Initial Consultation, Family Law
Reviews
141

What recent reviews say

Andrea King and her team deliver solid family law outcomes for clients who work well with their streamlined, online-first approach. Many praise her divorce negotiation skills, quick responses to queries, and genuine, direct advice. However, a vocal minority report frustration with the Base Camp app replacing phone calls, delayed edits to documents, and particularly, aggressive follow-up to critical feedback. Unresolved trust account funds and disputes over complaint processes have left some clients feeling unheard and vulnerable.

The firm succeeds with straightforward matters and clients comfortable working asynchronously online. Those expecting phone access, hands-on hand-holding during complex family disputes, or transparent dispute resolution may find the model limiting. Andrea's responsiveness to praise stands in sharp contrast to her handling of complaints, raising questions about consistency and service resilience under pressure.

Praised for
  • Knowledgeable in family law and divorce matters
  • Responsive and quick communication with engaged clients
  • Caring and understanding approach during stressful cases
  • Efficient handling of documentation and straightforward matters
Watch-outs
  • Impersonal online-only communication model (Base Camp app, no phone access)
  • Poor response to client feedback and document amendment requests
  • Communication gaps in sensitive family law situations
  • Drafting errors and vague contract terms
  • Aggressive response to negative reviews and complaints
responsive-communicationpoor-communicationknowledgeableprofessionalempathetictransparent-feesachieved-good-outcomedismissivepoor-follow-up
Best for: Clients seeking efficient divorce negotiation and family law advice who prefer online communication and value direct, no-nonsense counsel.
Think twice if: You need phone access to your lawyer, expect traditional email communication, or anticipate a complex family law dispute requiring frequent feedback loops and transparent dispute resolution.

Strengths

  • Expert family law and divorce negotiation
  • Responsive to client questions on straightforward matters
  • Fixed-fee options for predictable costs
  • Free initial consultation

Worth knowing

  • Andrea King is the principal and visible face of the firm
  • Communication conducted via Base Camp app (online platform), not phone or email
  • Phone contact restricted; clients report stern enforcement of this policy
  • Free initial consultation (1 hour) offered
  • Fixed-fee service model available for straightforward matters
  • Drafting errors noted in multiple complaints; document amendments sometimes delayed
  • Unresolved trust account funds reported in at least one case
  • No formal complaints policy; business states none is required per LPBA

What reviews say by service

Family Law
Strong outcomes in divorce and parenting matters for engaged clients; complaint centres on communication gaps in sensitive disputes and responsiveness to feedback.
Wills & Estate Planning
Listed service; no review detail.
Conveyancing & Property Law
Guarantor advice and property certification mentioned positively; limited evidence.
Free Initial Consultation
1-hour free initial consultation confirmed; reviewers found it helpful in understanding next steps.
Trial Attorney
Divorce settlement negotiation praised; no trial-specific evidence.

How it compares

  • Rated 4.3 against a 4.57 average across the 153 family law businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 56
Review volume 93
Review recency 84
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
108
4
10
3
0
2
1
1
22

Common questions

Can I phone Andrea or do I have to communicate online?
All communication is via Base Camp (an online platform). Phone contact is not available. Clients are required to use the app; attempting phone contact has resulted in stern reminders and contract termination warnings.
Is there a free initial consultation?
Yes, Genuine Legal offers a 1-hour free initial consultation to discuss your legal matter and next steps.
Does Genuine Legal offer fixed fees?
Yes, fixed-fee options are available for straightforward legal matters. The business notes these work best when the issue is clear-cut, though family law can be unpredictable.

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Last updated 2026-08-05